Your AI Employee for Reviews and Customer Engagement

Broadly’s all-in-one app makes it easy to improve your online reputation while staying connected with customers, all with the help of AI. Designed for local service businesses, it’s simple to set up and integrates seamlessly into your existing workflow, so you can focus on doing the work you need to and growing your business.

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Answer questions, book jobs, and filter out junk with AI web chat

Broadly’s AI assistant is always ready to help your customers, 24/7. It answers questions quickly and in a friendly way, freeing up your time to focus on jobs while making sure no opportunities are missed. This means more bookings and happier customers without extra effort on your part.

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Automate review requests and a stellar reputation

Broadly makes it easy to automatically ask customers for reviews at the right time after a job and helps draft responses to reviews. Bring in more leads without extra effort by consistently getting positive reviews and responding to them — building trust, credibility, and online visibility.

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Guide customers through every step of their journey

Broadly uses AI and automation to send SMS and email messages to your customers at the right time and intelligently—whether that’s responding to a request to reschedule an appointment, or letting a customer know it’s time to book their next service. That means more repeat business and less time spent on admin tasks while still providing a great customer experience.

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Broadly supports thousands of local businesses

Automotive services

“We saw a 32% increase in revenue from June 2019 to June 2020 and I directly attribute that growth to Broadly.”

— Jay Levan, General Manager at Yokley’s Automotive

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“Broadly has helped us stay at the top of our category on Google — reducing our overall cost of new customers!”

— John Flores, Valley Duct & Testing

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“We’ve always had great word-of-mouth referrals, but Broadly’s helped us shine online too, which has exponentially boosted our business.”

— Eric Mirna, Learning Pawibilities

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Attract More Business

Get found when customers search nearby

See where you’re the first choice on search engines and where you can improve to reach more customers, all guided by your AI employee. Broadly checks your business’s search rankings in your area through an easy-to-use grid, and give smart keyword tips to help you attract more customers.

Get listed on top search sites

Make it easy for customers to find your business online. Submit, update, and control your business information and automatically share it to the world through top data sources like Neustar/Localeze, Foursquare, and Data Axle.

Keep your listings up-to-date everywhere

Make sure customers always find the right details about your business and enjoy a boost to you search engine optimization at the same time. Update your info on over 40 directory sites like Google Maps or NextDoor, and keep them locked down until you make a change.

Let AI write your review responses

Let your AI employee quickly and intelligently respond to reviews on different sites, showing customers you’re trustworthy while giving your SEO an extra boost. Ensure every customer review gets a response with the hassle.

Track your ROI on digital advertising

Stop jumping between platforms to check what you spend on ads. Track metrics and performance data for all your ad campaigns in one place with advanced ad reporting.

Convert More Leads

Capture more leads automatically

Engage web visitors instantly, answer questions, and capture contact information with your knowledgeable AI employee. Pick up the conversation later yourself to close the deal.

Connect with customers through SMS

Engage with customers on the devices they use most. Reduce response times and make it easy for customers to book and confirm services by texting with them while seeing the whole communication history.

Offer self-service scheduling

Save time on the tedious back-and-forth of scheduling and put the power in your customers’ hands. Show your calendar availability in real-time so customers can choose the best time for them.

Engage & Retain More Customers

Unify customer messages from all channels

Quickly connect with new leads and customers through SMS or email without leaving the app. Get notified of new messages from Facebook, Instagram, web chat, and website contact forms, and then respond in your shared inbox so you never miss a message.

Nurture your customer base

Maintain and nurture customer relationships with just a few clicks. Create and send personalized email and text campaigns with the help of your AI writer. Easily send to specific group of contacts and track performance to make your next campaign even better.

Collect more 5-star reviews

Get more reviews by asking customers right after the job is done. Automatically send text messages and emails to build your reputation on Google, Facebook, and other popular sites.

Craft engaging social campaigns

Boost your social media presence and keep customers engaged by showing up their feed more often. Manage all your social media accounts from one place while AI helps you create, schedule, and post content quickly and easily.

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Broadly fits right in with your systems

Thousands of local businesses trust Broadly

“Before using Broadly, we struggled to acquire any level of success with reviews, and now we are top in our market.”

– Glass Doctor Auto of Moorhead

“With Broadly we easily collect reviews across sites. Plus, our website looks professional and we use Web Chat, so when someone engages with our website I can connect with them right through the Broadly Inbox.”

– Leak Sharks

“Our Google reviews increased from 151 before we signed up with Broadly to 239 reviews in just two months.”

– Blessed Oasis Pet Resort

Start growing your business today

Unlock all the power of Broadly and stand out from the competition while saving time and increasing your bottom line!

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